ALMENDRA BUSINESS SOLUTIONS

Privacy Policy

Almendra Business Solutions (“us”, “we”, or “our”) are committed to your privacy.


In accordance with The General Data Protection Regulation (GDPR) effective as of 25th May 2018, this privacy policy provides clear and transparent information to you (the customer) as to what personal data we collect from you for the duration of providing services, along with how we use that data and under what circumstances we disclose that data to third parties.

Our Contact Details

Name: Stephen Almond

Website address: www.almendra.co.uk

E-mail: [email protected]

The type of information we collect

PERSONAL DATA – (Personal data is information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.) Examples include:

⦁ Your full name
⦁ Your email address
⦁ Your contact number(s)
⦁ Your address (either home and / or office – whichever is applicable)

 

USAGE DATA – Our website may make use of statistical tracking via counters and analytics, thus we may know the number of times you visit our website, and your approximate geographical location when visiting our website as indicated by your IP address.

COOKIE DATA – Cookies are small files deposited from a website onto your computer which uniquely identify you with respect to your online behaviours and preferences. We may use cookies from time to time. 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you via verbal communication and email.

We use the information that you have given us in order to respond to your queries and to undertake any duties you have requested us to.

During the course of providing our services to you, we may require assistance via services provided by third party companies. Where this is necessary, your details will not be passed across without your prior consent, and we do our utmost to ensure we use only the most reputable third party companies who themselves have privacy notices on their websites in keeping with GDPR regulations. We will never pass on your information to a third party without your consent.

We will never make your personal data public unless required by exceptional legal circumstances, for example protecting our own interests in trying to recover an unpaid invoice, or aiding police in criminal investigations.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by emailing [email protected]

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information

Any and all personal data belonging to you which is in our possession is stored as securely as possible. Where third party storage is used, for example in the case of cloud storage, we are reliant on the security systems in place used by cloud storage companies and cannot be held responsible should a breach occur.

We retain collected information for as long as necessary to provide you with your requested service or until you request deletion.

Children’s policy

Our service is aimed at people of legal age. By using this website you represent that you are at least 18 years of age. We would never intentionally collect personal data from children or anyone who is less than 18 years old without the consent of a parent or guardian.

Changes to this privacy policy

Periodically, it may be necessary for us to make changes to this privacy notice. We recommend that you read this privacy notice every few months to keep yourself fully up to date with our privacy policies and procedures.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected].

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk